I wanted my correct mortgage payment with the correct tax rate, correct escrow analysis applied going back to ***** when this matter 1st started. I received a tax refund from my county tax office for $3100 I immediately deposited on 6/7/23 into my Freedom Mortgage account. Once again I paid my mortgage not wanting my credit to be effected. I requested a reanalysis of my escrow account with the tax exemptions applied, I seen no significant difference. (I qualified for a tax exemption) 5/1/23 my mortgage payment decreased from $2274 to $1800. I went ahead and paid my mortgage, I didnt want this effecting my credit. After speaking with my county tax office I filed the proper paperwork for my tax rate, received documentation and sent it back to Freedom Mortgage. I spoke with Freedom Mortgage and they told me Id have to call my county tax service to get the correct rate then send it back to Freedom Mortgage to be applied for correction. Unebelivable! Appalling! TERRIBLE service!!!Ĥ/1/23 my mortgage payment increased from $1245 to $2274 due to a shortage in my escrow account which was caused by a incorrect county tax percentage. She had no idea where to send it and never asked, so the letter was in delay going to be generated to a ghost. I finally had to tell them to send it to veteran's united. NONE of the representatives ASKED me where to send the letter that is going to be generated by the non-existent supervisor. Unbelievable! Most companies can generate a letter on the spot ESPECIALLY if you are in good standing. The 3rd time I called the representative said there is NO supervisor she could transfer me to and that it takes ***** hours to generate a letter from a supervisor that doesn't exist since they don't have one. 1) The first 2 times I called I was hung up on by the representatives. I tried calling today to get the letter in good standing. Freedom Mortgage took over a couple of months ago and now I am red across the board. When I was with Veterans United I was green across the board, on time with my payments and not late. I called today to get a letter of good standing (Veterans United asked me to do this) because Freedom mortgage is reporting on my credit report that I have been late and missed payments.
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